Getting Help
Resources for when you need assistance.
Contact Support
Email: amanda@jacoballenmedia.com
When contacting support, please include:
- Your account email
- Description of the issue
- Screenshots if applicable
- Browser and device information
Frequently Asked Questions
Account Issues
Q: I forgot my password
Click "Forgot Password" on the login page and enter your email. You'll receive a reset link.
Q: I can't log in
- Verify you're using the correct email
- Check for typos in your password
- Try resetting your password
- Contact support if issues persist
Tours
Q: How do I edit a tour?
Go to My Listings, find the tour, and click the Edit (pencil) icon.
Q: Why can't I see a tour?
Check that:
- The tour is assigned to you
- The tour status is "Active"
- You have permission to view it
Technical Issues
Q: The page won't load
- Refresh the page (Ctrl/Cmd + R)
- Clear your browser cache
- Try a different browser
- Check your internet connection
Q: Images aren't displaying
- Check your internet connection
- Disable ad blockers
- Try a hard refresh (Ctrl/Cmd + Shift + R)